Customer Service

Pre-sales: pre-sales consult---present printed samples ----sample printing test
After-sales: operation training---installing & debugging---technical support---breakdown maintenance---pay return visits regularly---training lecture.
Pre-sales Consult:
If you want to get more info about our machine, please call us and log on our website directly, then you can know more details about its profile and performance.
Present Printed Samples:
We will present different printed samples and documents information for our clients to get more details.
Sample Printing Test:
Before purchasing, we will aim at customers’ order to do business negotiation through constantly consult, meanwhile, provide printed sample testing to clients and give assistance help to win the order.
Operation Training:
We will hold a 15-days operation training freely before delivering the machine, in order that customer can get a full knowledge of machine’s operation.
Installing & Debugging:
Once the equipment has been send to the client’s factory, we will send after sales operator to install and debug the machine, which ensuring the normal working and meeting the previous acceptance requirements.
Technical Support:
During the machine runs, it will come across the operation and maintenance problems, we are willing to provide technical support, to discuss and to seek common development.
Breakdown Maintenance:
If we receive the breakdown report from clients, we will make initial fault diagnosis and call back to guiding them to solve the problem. If the emergency happens, we will arrange technician to the spot within 24 hours.
Pay Return Visits Regularly:
Our after sales teams will pay return visits to customers regularly, get the details, solve the problem, absorb the customer’s suggestions and feedbacks.
Training Lecture:
In order to build up a technical exchange platform & serve the customers heart and soul, we have set up the technical column in our website, we will hold the training lecture and invite their technician to study and communicate with each other.